Dispatch & Delivery

Last Update: 30 September 2020

Shipping & Delivery

On the Webshop, we sell to Portugal, Spain, France, Germany, Italy, Belgium, Netherlands, Luxembourg and the United Kingdom. We deliver to these countries within two to nine working days and we offer the shipping costs.

If you want delivery to a country that does not appear during the order process, we ask you to contact us for a possible solution. In that case, we apply the general terms and conditions instead of the terms and conditions of the Webshop.

Our standard delivery provides you with a 24 hour, fully trackable service to your front door (Monday-Friday) from our delivery partners CTT, DPD and TNT, depending on the size of the items.

All our international orders through the Webshop are shipped according to the Incoterms® 2020 standards and typically travel by the Delivered At Place (DAP) term.

We strive to deliver your order as quickly as possible and the delivery time is stated on the product page. If your order contains products with different delivery times, your order will be delivered at the larger lead time.

If the packaging is damaged or bears other visible signs of defects, only acknowledge receipt on the consignment note subject to any damage to the contents or refrain from receiving the item and ask the driver to take it back.

Please be advised that the product(s) will require unpacking and inspecting for any faults or damage within 3 working days of receipt from DAM. Failure to do so may result in additional costs to replace the damaged item.

Missing items must be reported instantly to DAM through the email webshop@damportugal.com

COVID-19 update

Due to the impact of COVID-19, international deliveries may be subject to delay. Please be aware that this may affect order times.

Damages

All products are carefully packed up and inspected prior to shipment.

All our deliveries are covered by goods in transit insurance. However, the refusal of damaged goods in no way relieves the purchaser from the responsibility of paying the goods. In case of visible damage occurs in transit, the delivering carrier should be immediately notified with initial notification of intent to file a claim.

Damage of any item should be reported to DAM via email within 72 hours after delivery. Photographic evidence of the damage must be included in the email and sent to contact@dam.pt

We will then advise how to move forward with the return of your product(s) to DAM and all damaged goods will be replaced.

When sending any item back to us, it is important that you save all the original packaging. Please make sure it is packaged as it was when it arrived with you. If the packaging was damaged, extra packaging may be required. Customer services are on hand to give guidance on this.

If you need to return an item because it’s faulty, or because of something we’ve done wrong, we won’t charge you for the return/collection.

The delivery time of the replaced product will be arranged with the client.

All the damaged or missing products will be replaced, so the money will never be refunded.

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