Last Update: 31st March 2023;
On the Webshop, we sell to the countries that are part of the European Union. We deliver to these countries within three to five working days. The shipping costs depend on the delivery country. The delivery method is determined based on the size and weight of the items in your cart when proceeding the order.
If you want delivery to a country that does not appear during the order process, we ask you to contact us for a possible solution. In that case, we apply the general terms and conditions instead of the terms and conditions of the Webshop.
You can receive your order at any address you select (home, workplace, etc.). Please note only PO Boxes will not be accepted.
If you have moved an address since you placed your order, you can contact us to firstname.lastname@example.org and we can change it. However, this does not apply if the order has already been shipped.
Our standard delivery provides you with a 24 hour, fully trackable service to your front door (Monday-Friday) from our delivery partners CTT, DPD, DHL, UPS and DSV depending on the size and weight of the items.
All our international orders through the Webshop are shipped according to the Incoterms® 2020 standards and typically travel by the Delivery Door-to-door (DDP) term.
We strive to deliver your order as quickly as possible and the delivery time is stated on the product page. If your order contains products with different delivery times, your order will be delivered at the larger lead time.
If the packaging is damaged or bears other visible signs of defects, only acknowledge receipt on the consignment note subject to any damage to the contents or refrain from receiving the item and ask the driver to take it back.
Please be advised that the product(s) will require unpacking and inspecting for any faults or damage within 3 working days of receipt from DAM. Failure to do so may result in additional costs to replace the damaged item.
DAMAGED OR FAULTY ITEMS
All products are carefully packed up and inspected prior to shipment.
All our deliveries are covered by goods in transit insurance. However, the refusal of damaged goods in no way relieves the purchaser from the responsibility of paying the goods. In case of visible damage occurs in transit, the delivering carrier should be immediately notified with initial notification of intent to file a claim.
We will then advise how to move forward with the return of your product(s) to DAM and all damaged goods will be replaced. If you need to return an item because it’s faulty, or because of something we’ve done wrong, we won’t charge you for the return/collection.
When sending any item back to us, it is important that you save all the original packaging. Please make sure it is packaged as it was when it arrived with you. If the packaging was damaged, extra packaging may be required. Customer services are on hand to give guidance on this.
The delivery time of the replaced product will be arranged with the client. All the damaged or missing products will be replaced, so the money will never be refunded.
The right of withdrawal only applies to private consumers who shop at www.shop.damportugal.com. We want you to be 100% satisfied with your purchase from our Webshop. You may submit a request to return your undamaged and unused product in its original packaging within 14 days of receipt. Please contact us at email@example.com with your order number and the reason of the return and we’ll send you all the details.
The return shipping costs will vary, depending on the weight of the product and where it is being shipped from. The customer is responsible for any shipping charges associated with returning the order to our warehouse (located in São João da Madeira, Portugal) and the return can be made using the carrier of your choice.
Please note when an item is labeled “made to order” this means that this item will be made specifically for you. So, we are unable to offer refunds or exchanges for made-to-order items. We apologize for any inconvenience this may cause, but rest assured, your item will be expertly crafted from the finest materials just for you.
If you don’t have the original packaging anymore, please note that a repack fee will be applied and we will deduct 5% from the refund.
As soon as your return has been shipped back to the warehouse, send us an email at firstname.lastname@example.org with tracking information. This will help us keep an eye on the return, and make sure you receive your refund quickly. Once your order has been processed through our warehouse, we will issue a refund via your original payment method within 2 weeks and you’ll receive a confirmation email with all details. It can take 3–5 business days to appear in your bank account. The refund corresponds only to the value of the products. Shipping cost will not be refunded.